📩 Contact P77
Support is easier when you send exact information the first time. This page explains how to write an effective request so your case reaches the right desk without loops.
🧭 When to Contact Support
- 💳 Payment not reflected after a confirmed UPI transfer
- 🔑 Account access problems, 2FA loss, device challenges
- 🪪 KYC rejection due to unclear photos or name mismatch
- ⚙️ App errors you can reproduce with steps and screenshots
🧾 What to Include
Send the essentials in one message:
- Reference ID, amount, and time for payments
- Device model, OS version, and app version
- Screenshots of the exact error state
- Registered email or phone for verification
- KYC status if the issue involves withdrawals
⏱️ Response Windows
Queues vary by time of day and release activity. Complex cases can require manual review, which adds verification steps. We notify you when more information is needed.
🔐 Safety Reminder
Never share full payment credentials or one-time codes. We do not ask for remote access tools. If a request feels unusual, stop and verify the email or ticket address.
❓ FAQ
Where can I find a payment reference?
Check your UPI app or bank statement. The reference ID is required for reconciliation.
How do I escalate?
Reply to the same ticket with new evidence. Duplicates slow response times.
Can I change my contact method?
Yes. Verify the new method and request a ticket update.
What about language support?
We primarily support English and Hindi for India.
Do you provide legal advice?
No. We provide product and policy information only.
